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Voucher Reimbursement

Welcome to the Metrolink Voucher Reimbursement page.

This site allows customers who have received a transaction voucher from a Metrolink ticket vending machine to submit their voucher reimbursement request online.

If you have received a Metrolink transit voucher, you may submit a request in one of the following ways:

  • Through this website
  • In person at Union Station
  • By calling (877) 693-5217

All voucher reimbursement requests will be verified internally.

DISCLAIMER: Metrolink does not refund Amtrak vouchers. For Amtrak refund assistance, or to find the closest Amtrak ticket office, call 1-800-USA-RAIL. Amtrak vouchers may also be mailed in for reimbursement.

Amtrak Customer Refunds
Box 70, 30th Street Station
2955 Market Street
Philadelphia, PA 19104

Example Voucher
Voucher Question Mark Image
555-1234 or 50-142-11-0 (from the voucher receipt)
Number  Question Mark Image
555-098765-CH (from the voucher receipt)
or 50-142-10-0-CH (from the paper ticket)
Issue Date 2030-03-03
For Reimbursement
Online: Click here to submit the form online
In Person: LA Union Station Metrolink Ticket Window
Mon-Fri 6:30am - 6:30pm
Call Toll Free: (877) 693-5217
M – F 6:00 AM – 10:00 PM
Sat & Sun 6:30 AM – 8:00 PM
Voucher information will be verified internally and may take 4-6 weeks for processing.