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FAQ

Enhancing Cleanliness

In 2020, Metrolink took immediate action to protect against the spread of this disease including ramping up cleaning practices on our trains: 

  • Increased the number of cleaning staff so passenger cars are cleaned more frequently throughout the day. And the crew base has accelerated cleaning trains from every other day to every day. 
  • Adjusted cleaning protocol to include “touch point sanitation,” which includes disinfecting and wiping down surfaces such as doors, restrooms, head and armrests, handrails, tables and trash areas using disinfecting products. 
  • Ensured hand sanitizers on board all trains are filled more often 

Metrolink is also enlisting the help of Metrolink riders to keep themselves and others safe by encouraging them to do the following:  

  • Reminding them to stay at home if they are sick. 
  • Wash their hands frequently with soap and water for at least 20 seconds.  
  • Cover coughs and sneezes with tissues – then throw away the tissues and wash hands. If no tissues are available, cough or sneeze into their elbow – not their hands.  
  • Clean and disinfect items and surfaces they touch frequently  
  • Avoid touching their face, mouth, nose and eyes.  
  • Practice simple physical distancing techniques, e.g., verbal salutations instead of handshakes, maintaining six feet of distance between each other, when possible, etc.

Metrolink took immediate action to protect against the spread of the virus including ramping up cleaning practices on our trains: 

  • Increased the number of cleaning staff so passenger cars are cleaned more frequently throughout the day. And the maintenance facilities have accelerated cleaning trains from every other day to every day. 
  • Adjusted cleaning protocols to include “touch point sanitation,” which includes disinfecting and wiping down surfaces such as doors, restrooms, head and armrests, handrails, tables and trash areas using disinfecting products. 
  • Ensured that hand sanitizers on board all trains are filled more often 

Metrolink is also enlisting the help of Metrolink riders to keep themselves and others safe by encouraging riders to do the following:  

  • If you are sick, stay home. 
  • Wash your hands frequently with soap and water for at least 20 seconds.  
  • Cover coughs and sneezes with tissues – then throw away the tissues and wash your hands. If no tissues are available, cough or sneeze into your elbow – not your hands.  
  • Clean and disinfect items and surfaces you touch frequently.  
  • Avoid touching their face, mouth, nose and eyes.  

Practice simple physical distancing techniques, including keeping six feet of space between yourself and others, using verbal salutations instead of handshakes and more.

Metrolink installed new, state-of-the-art antimicrobial air filters on all its train cars. The PuraShield filters capture and destroy 99.9% of airborne microbials through a high-efficiency fiber treated with a patented antimicrobial technology. The proprietary technology involves copper and silver ions that jointly attack viral and bacterial cells, weakening the cell walls, then sterilizing, suffocating and starving the pathogens.

The new filters work with Metrolink’s Heating, Ventilation, and Air Conditioning (HVAC) system, which itself is another protective layer. Intake vents draw in outside air through the HVAC system, which then distributes the filtered air through the cars. Through this process, the filters screen out and kill not only viral and bacterial particles, but biological and atmosphere odors.

Prior to COVID-19, Metrolink had sanitizer stations on every train – but not every car. In a COVID-19 Customer Survey, riders identified hand sanitizers on all train cars as their top desired onboard amenity. Now, hand sanitizing stations are available near each door of every train car, so passengers can use them when entering and exiting at either end of its train cars.

Hand sanitizing stations are available near each door of every train car, so passengers can use them when entering and exiting at either end of its train cars.

No. However, health officials recommend people use hand sanitizer when they are unable to wash our hands with soap and water. So Metrolink made hand sanitizer readily available for those who want to use it and do not have their own.

The hand sanitizer dispensers are refilled by our Clean Care Crew as they disinfect and clean trains throughout the day. If you see an empty hand sanitizer, please let your conductor know.

Metrolink implemented enhanced cleaning protocols at the beginning of the COVID-19 outbreak to help protect against the spread of the virus. Enhanced cleaning protocols include:

  • Nightly deep cleaning of trains includes touch-point cleaning and wiping using EPA-approved disinfectant.
  • Daily use of an electrostatic sprayer that fogs the entire car – including hard-to-reach areas – with hospital-grade disinfectant.
  • Throughout the day, the new Metrolink Clean Care Crew performs touch-point cleaning and disinfection of regularly-touched surfaces – including doors, handrails, head rests, arm rests, tables, restrooms and trash areas.

Masking

Yes, masks are required of passengers and Metrolink staff on board trains and station platforms.  On April 22, 2022,  Los Angeles Department of Public Health issued a Health Officer Order to note that masking in all public transit within LA County and in LA County indoor transportation hubs continues to be required. 

To be consistent systemwide and to avoid confusion among our passengers Metrolink asks all passengers to continue to wear a mask aboard all our trains and station platforms systemwide

Metrolink expects riders to bring their own mask when riding the train, however, if you do not have a mask or face covering the Metrolink conductor will provide one to you. Travelers under the age of two years old and those with certain disabilities are exempted from the face mask requirement.

Wearing a face mask helps keep us all safe. A study by the World Health Organization found that wearing a mask reduces your chance of catching COVID-19 by 82%. Metrolink first required masks to be worn by passengers in April 2020. Additionally, on April 22, 2022, Los Angeles Department of Public Health issued a Health Officer Order to note that masking in all public transit within LA County and in LA County indoor transportation hubs continues to be required. The order is based on the U.S. Centers for Disease Control and Prevention's opinion that mask-wearing on transit remains an essential step in preventing spread of COVID-19.

Metrolink requires riders to wear a face mask for their safety and the safety of others, and yes passengers who refuse to wear a face mask will be asked to leave the train or subsequently removed. If you do not have a face mask or forgot to bring it, the Metrolink conductor will provide one to you.

Metrolink conductors have been instructed to require that the passenger exit the train when it is safe to do so and immediately isolate the car by relocating nearby passengers. As soon as the passenger has disembarked the train, the Metrolink Clean Care Crew will thoroughly disinfect the affected car at the destination end point.

In support of our local businesses and economy, Metrolink has sourced paper and cloth masks and hand sanitizer from local suppliers in the Metrolink service area.

Yes. On April 21, 2022,  Los Angeles Department of Public Health issued a Health Officer Order to note that masking in all public transit within LA County and in LA County indoor transportation hubs continues to be required. To be consistent systemwide and to avoid confusion among our passengers Metrolink asks all passengers aboard all Metrolink trains to continue to wear a mask aboard all our trains and station platforms systemwide.