Metrolink’s mission is to provide safe, efficient, dependable and on-time transportation service that offers outstanding customer service and enhances quality of life. To accomplish this, we need the help of all Metrolink employees and riders. Our Code of Conduct is built on mutual respect and care for each other's well- being. Together we can make Metrolink a world-class experience.
Valid tickets are required on all Metrolink platforms and trains and must be presented to a conductor or fare inspector upon request.
Music and Audio Devices
Please use headphones when listening to music or watching videos.
One Ticket - One Seat
Please place bags or items under the seat or on your lap, not on the seat next to you or in the aisle.
No Feet on Seats
Please do not put your feet or shoes on the seats.
Loud and Unruly Behavior
Please respect others on the train by keeping voices low and refrain from crude language.
It is not permitted to sell any items on board Metrolink trains or platforms without written consent from Metrolink.
Thank you for not smoking on Metrolink trains or platforms; this includes e-cigarettes.
Riders may sit in any seat that is open. Metrolink has set aside some seats on the lower levels for seniors, persons with disabilities and persons traveling with small children. A rider sitting there may be asked to move if the seat is needed.
No Alcoholic Beverages
Alcoholic beverages may not be consumed on board Metrolink trains. Any alcohol brought on board must be sealed at all times.
Some cars have storage areas for larger bags and bicycles. Ask the conductor for help.
Service animals trained to assist persons with disabilities are permitted, but large pets are not. Small pets are allowed if enclosed in a properly ventilated carrying case that can be held on your lap or stored under a seat.
For more information about our onboard policies, please visit our Onboard page.