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Refunds

Refund requests are considered on a case-by-case basis under the following conditions:

  • Verified ticket machine malfunctions that cause monetary loss
  • Other verified circumstances that are beyond a customer’s control (i.e., medical reasons, loss of employment, stolen property, etc.)

Lost fare media is non-refundable and non-replaceable.

Note: Compensation for service disruptions are issued for qualifying delays under the Quality Service Pledge.

Refund Requests are subject to the following conditions:

  • Unexpired paper tickets and passes—original fare media must be submitted to be considered
  • 7-Day and monthly passes—a Round-Trip Ticket fare will be deducted for each day from the first day the pass is valid until the date of submission
    • Paper ticket refunds are prorated through the postmark date on the envelope containing the pass
      • Monthly passes submitted before the start date of their validity period will be fully refunded at the purchase price, excluding any transit subsidies
    • Mobile ticket refunds are prorated through the date the request was submitted or the date of last use, whichever is later
  • Senior/Disabled/Medicare passes—are prorated using a 25% discount off the regular fare
  • Transit subsidies and Corporate Quick Card purchases—are nonrefundable. Please contact your Employee Transportation Coordinator (ETC) for assistance 
  • Cash and debit card purchases are refunded by check
  • Credit card purchases are refunded to the card or account used for purchase

REFUND REQUEST PROCEDURE

If you purchased your fare from a ticket machine, submit a request through the Paper Refund Request Form:

Paper Refund Request Form

If you purchased your fare on our mobile app, submit a request through the Mobile Refund Request Form:

Mobile Refund Request Form

For additional information regarding refunds, please call 800-371-LINK (5465).